Refund Policy

Last updated: July 26, 2026

Refund Eligibility

Customers may be eligible for refunds under the following circumstances:

Rental Bookings

  • Full refund if cancelled 24+ hours before pickup
  • 50% refund if cancelled within 24 hours of pickup
  • Vehicle not as described (verified by support)
  • Seller cancels the booking

Vehicle Purchases

  • Full down payment refund within 48 hours of payment
  • No refund after loan activation
  • Vehicle significantly different from listing (case-by-case)

Non-Refundable Items

The following are non-refundable:

  • Platform fees after service is rendered
  • Late return penalties
  • Loan processing fees
  • Delivery or pickup fees after service performed
  • Fuel charges

How to Request a Refund

  1. Submit a refund request through your account dashboard
  2. Provide the booking/transaction number
  3. Explain the reason for the refund request
  4. Attach any supporting documentation
  5. Submit for review by our support team

Refund Processing Time

Refunds are processed within:

  • Credit/Debit cards: 5-10 business days
  • Bank transfers: 3-7 business days
  • Platform wallet credits: Instant

Processing times may vary based on your financial institution.

Disputed Refunds

If your refund request is denied, you may:

  • Appeal the decision within 14 days
  • File a dispute through our resolution center
  • Contact your payment provider

Fraud Prevention

We monitor refund requests for fraudulent activity. Abuse of our refund policy may result in:

  • Account suspension or termination
  • Legal action for fraudulent claims
  • Reporting to relevant authorities

Contact Us

For refund-related questions:

  • Email: refunds@carrental.com
  • Phone: +1 (555) 123-4567