Cancellation Policy

Rental Cancellations

For vehicle rentals, the following cancellation policy applies:

Standard Cancellation

• Free Cancellation: Cancel up to 24 hours before pickup for a full refund
• Late Cancellation: Cancel within 24 hours of pickup - 50% refund
• No-Show: Failure to pick up the vehicle - no refund

How to Cancel a Rental

1. Log into your CarRental account
2. Go to "My Bookings"
3. Find the booking you wish to cancel
4. Click "Cancel Booking" and confirm

Vehicle Purchase Cancellations

For vehicle purchases through our platform:

Before Down Payment

• Cancel free of charge before making down payment
• No penalties or fees apply

After Down Payment

• 24-hour cooling-off period: Full refund of down payment
• After 48 hours: Down payment becomes non-refundable
• Loan payments already processed are non-refundable

Loan Cancellations

For approved loans that haven't been activated:

• Cancel within 7 days of approval: No penalty
• Cancel after 7 days: Administrative fee of $100 applies
• Once down payment is made, loan cannot be cancelled

Seller Cancellations

If a seller cancels a confirmed booking:

• First offense: Warning and $50 penalty
• Second offense: $100 penalty and temporary suspension
• Third offense: Permanent account suspension

Customers receive full refund plus $50 credit for cancelled bookings.

Refund Processing

Refunds are processed as follows:

• Cards: 5-10 business days to appear on statement
• Bank transfers: 3-7 business days
• Platform credits: Immediately available

Exceptions

Exceptions to this policy may be made in cases of:

• Medical emergencies (documentation required)
• Vehicle mechanical issues (verified by our team)
• Natural disasters or extreme weather
• Death in immediate family

Contact customer support within 48 hours for exception requests.

Contact for Cancellations

For cancellation assistance:

• Email: cancellations@carrental.com
• Phone: +1 (555) 123-4567
• Live chat: Available 9am-9pm EST